Labels:text | screenshot | rectangle | font OCR: Total time 24:28:05 Time on hold 25 20 .15- 10 10:04 Time in minutes 5 1:03 :57 Ingram GBC Menus 2 Escalations 0 Times on hold Time to tech : 1:03 24:14:00 Time to solve 6:57 12:05 Figure 3: VAR #3 gathered these results
